Lead consumer experience strategy at Sanofi in Toronto, using user research and digital product expertise in a hybrid model requiring three onsite days weekly. This Consumer Experience Strategy Lead shapes end-to-end experiences for Sanofi patients, customers, and staff. You will align digital solutions with user needs, product roadmaps, market customers, and technical frameworks. The work spans research, measurement, digital product management, and strategic planning. Key Responsibilities:

Deliver CX strategy across organizational digital products Define plans, principles, research insights, and measurement frameworks Maintain user experience strategy, rollout, and operations Lead CX strategy employees and contractors Advocate for CX across digital and stakeholder groups Requirements:

Bachelor's degree in design, HCI, MBA, or related field Seven-plus years as a CX or UX strategist Large global enterprise, agency, consulting, or startup experience Robust analytical, communication, and presentation skills Professional English communication skills, written and verbal Bring CX strategy, digital product management, research, and measurement expertise to Sanofi’s global digital ecosystem.

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📌 Consumer Experience Strategy Lead (Toronto)
🏢 Sanofi Group
📍 Toronto