What You'll DoOwn and deliver live virtual and on-site software training for SpaSoft customers across multiple time zonesLead application consultation and system configuration, guiding customers through best practices aligned with their operational needsProvide hands-on go-live support, ensuring a smooth transition and confident system adoption (including extended hours when required)Review customer documentation and perform pre-implementation setup and data validationDesign, document, and educate customers on custom workflows, operational procedures, and system optimizationCreate and maintain enablement content including LMS courses, knowledge base articles, help documentation, and internal playbooksContinuously evaluate and improve training materials based on customer feedback and product evolutionStay current on new features, modules, integrations, and platform updates in a SaaS environmentCollaborate cross-functionally with Support, Product, and Professional Services teams to improve the customer journeyParticipate in product testing, feedback loops, and documentation to influence product quality and usabilityStep in to support customers by logging and resolving support cases when neededManage multiple projects simultaneously, owning timelines, priorities, and stakeholder communicationAssist Senior Trainers or Project Managers on larger or more complex implementations when applicableDeliver internal training sessions to upskill teams and promote product knowledgeActively participate in the EDGE customer-first process, ensuring exceptional customer satisfactionAttend in-person meetings or on-site engagements as requiredTake on additional responsibilities as the business grows - we value initiativeWhat We're Looking ForAssociate's or Bachelor's degree preferred2+ years of experience in software training, enablement, implementation, or customer educationProven ability to self-manage projects, prioritize effectively,



and deliver results with minimal supervisionStrong problem-solving mindset with comfort navigating ambiguity and evolving requirementsAbility to learn quickly, adapt fast, and thrive in a high-growth SaaS environmentExperience working directly with customers in hospitality, hotel, spa, or wellness operations is a strong plusBackground in customer support, technical consulting, or onboarding is an assetConfident presenter with experience in public speaking, facilitation, or instructional designExperience creating digital learning content, including videos, webinars, and online coursesStrong written and verbal communication skills - clear, concise, and customer-focusedComfortable using contemporary workplace tools (Microsoft Office, Outlook, Teams, Excel, PowerPoint)Willingness and ability to travel internationally (valid passport required)While remote, there are possibilities to be asked to be at the office for meetings and other gatheringsBusiness Unit: SpaSoft CanadaScheduled Weekly Hours: 37.5Number of Openings Available: 1Worker Type: RegularMore About Jonas SoftwareJonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few.Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality,



and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries.We employ over 6,000 skilled professionals, including industry experts and technology specialists.Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world.We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P;/TSX 60 Index.At Jonas we have long realized that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world class service to our valued clients.This allows Jonas Software to maintain and extend our lead as the premier software and services provider in each of our markets.If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you.Everyone has heard the sports analogy "to be the best, you have to beat the best"; well at Jonas Software we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best!!! Jonas Software is an Equal Opportunity Employer.Jonas Software is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at [email protected] or (phone hidden).Jonas Software and its subsidiaries will never request payment, banking information, or sensitive personal documents from candidates at any stage of the application or interview process. Any such requests should be treated as fraudulent.If you receive suspicious communication claiming to represent Jonas Software or one of our subsidiaries, please contact us at [email protected] Software is part of a CSI group of companies.< < Back to CareerSite

📌 Implementation Trainer (Markham)
🏢 Perseus Group
📍 Markham