Thales Canada is seeking an Escalation Manager - Technical Support to lead escalation activities for key customer accounts in a remote Canada role. You will partner with Customer Success Management to advocate for customers, coordinate cross-functional efforts, and drive improvements across products and processes. You will influence customer satisfaction by developing plans, reporting on health, and supporting renewal initiatives while balancing timelines and global security considerations. #J-18808-Ljbffr
📌 Escalation Manager - Technical Support - Remote (Quebec City)
🏢 Thales
📍 Quebec City
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