Lead warming center shifts with resident supervision, crisis de-escalation, and workflow coordination at The Salvation Army’s St. Mary’s Warming Center.

The Team Lead provides operational direction to Direct Support Workers during scheduled shifts. This position supports residents through therapeutic relationships, safety monitoring, conflict resolution, and clear communication. The Team Lead also ensures program policies guide daily operations and documentation.

Key Responsibilities:

- Coordinate workflow and direct support workers during shifts
- Maintain resident safety through engagement, supervision, and monitoring
- Support difficult behavior decisions and conflict resolution
- Complete shift reports, logs, and incident documentation




- Coordinate thorough exchanges with incoming and outgoing shifts

Requirements:

- More than one year’s related residential experience with marginalized clientele
- Two-year Social Service Work or Childcare diploma preferred
- CPR First Aid C and crisis intervention certification, or willingness
- Understanding of Behaviour Based Model and professional boundaries
- Solid communication, listening, de-escalation, and problem-solving abilities

Apply your supervision, documentation, and crisis-response skills as a Team Lead supporting residents and staff at the warming center.

📌 Warming Center Team Lead (Prince Albert)
🏢 The Salvation Army Canada and Bermuda Territory
📍 Prince Albert