POSITION TITLE: Supportive Living Coordinator

PROGRAM: Operations –Supportive Living Apartments

POSITION TYPE: Casual Relief

HOURS OF WORK: Week Day Shifts- 8:30am-4:30pm Monday through Friday (possible availability for full time hours until end of February)

POSITION SUMMARY: The Supportive Living Coordinator plays a critical frontline role in delivering high-quality, recovery-oriented supportive housing services to individuals living with complex mental health challenges and concurrent disorders. As the primary point of contact, the Coordinator provides compassionate, trauma-informed, and client-centered support to individuals experiencing mental illness, addiction, intellectual disabilities, concurrent disorders, trauma-related impacts, and other vulnerabilities.This position requires strong crisis intervention skills, sound judgment, excellent documentation practices, and the ability to balance structure and flexibility in a dynamic residential environment. The Coordinator ensures a safe, respectful, and recovery-focused living environment while supporting clients in achieving stability, independence, and personal wellness goals.

REPORTS TO: Team Lead

LOCATION: Calgary

Client-Centered Support & Service Planning

- Collaborate with clients and their Recovery Alberta Clinical support teams to develop, implement, and regularly review individualized Service Plans with measurable, strengths-based goals.
- Support goal attainment through hands-on coaching, teaching, modeling, and skill development related to daily living (e.g., hygiene, nutrition, medication routines, budgeting, housekeeping, scheduling, and community integration).




- Deliver structured psycho-educational programming and skill-building groups as directed, including recovery education, emotional regulation, relapse prevention, life skills, and wellness planning.
- Provide individual support sessions focused on goal setting, motivation, self-regulation, and problem-solving.
- Collaborate with the Recovery Alberta team to participate in the interview process, creation of Individualized Service Plans, Safety plans, etc., as required.
- Assist clients in identifying, accessing, and navigating community resources including but not limited to: healthcare, income supports, addiction services, vocational programs, recreation, and cultural supports.

Crisis Intervention, De-escalation & Supportive Care

- Respond to and effectively manage crisis situations using verbal de-escalation techniques, Nonviolent Crisis Intervention principles, and trauma-informed practice.
- Provide supportive care for individuals exhibiting challenging behaviours related to mental illness, addiction, intellectual disabilities, trauma histories, or emotional dysregulation.
- Conduct risk assessments and implement appropriate safety planning in collaboration with the team and external supports when required.
- Apply a harm reduction approach in supporting clients experiencing substance use challenges, prioritizing safety, dignity, and incremental change.




- Administer lifesaving interventions such as CPR, First Aid, Naloxone, and emergency response procedures as necessary.
- Communicate critical incidents promptly to supervisors and complete all required follow-up documentation in accordance with agency protocols.

Documentation, Reporting & Accountability

- Maintain the highest standard of documentation accuracy, timeliness, and professionalism in accordance with CMHA Calgary policies and privacy legislation.
- Complete comprehensive and objective case notes, incident reports, logbook entries, communication updates, daily tracking logs, and accountability records.
- Maintain accurate and current client files including Service Plans, Outcomes Star assessments, safety plans, and progress tracking tools.
- Document behavioural observations, interventions, and outcomes clearly to support continuity of care and risk management.
- Communicate proactively with team members, supervisors, and interdisciplinary partners regarding client status, emerging concerns, and service coordination.
- Adhere to all internal documentation deadlines and quality standards as directed.

Safety & Workplace

- Maintain the highest standards of physical, emotional, and psychological safety across all CMHA Calgary Supportive Living sites.
- Identify, report and document environmental, behavioural, or operational risks.
- Promote a culture of safety, respect, and inclusion within the sites.
- Perform cleaning and sanitation duties according to shift rotation and infection prevention guidelines.
- Support implementation of emergency preparedness procedures and agency safety protocols. <

📌 Supportive Living Coordinator (Calgary)
🏢 Canadian Mental Health Association - Calgary Region
📍 Calgary