Support Shoppers Drug Mart stores from Toronto using marketing knowledge, customer service expertise, and transparent telephone and email communication.

As a Marketing Call Centre Specialist, you will respond to marketing and logistics inquiries from stores. Reporting to the Senior Manager, you will provide first-level service, manage ServiceNow tickets, and refer complex issues promptly. The work supports customer satisfaction through accurate, timely responses.

Key Responsibilities:

- Answer store inquiries through calls, emails, and ServiceNow tickets
- Log interactions accurately and escalate complex issues promptly
- Monitor Call Centre KPIs, including ATT, AHT, and ASA
- Identify recurring issues and contribute to process improvements




- Maintain knowledge of marketing programs and distribution processes

Requirements:

- Two to four years in customer service or call centres
- Experience supporting retail operations, supply chain, or distribution
- Post-secondary education in a related field
- Microsoft Office, SAP, Genesys, ServiceNow, and WMS knowledge
- English fluency, rotating-shift availability, and weekend availability

Bring organized problem-solving, retail knowledge, and strong communication skills to Shoppers Drug Mart’s Toronto marketing call centre.

📌 Marketing Call Centre Specialist (Toronto)
🏢 Shoppers Drug Mart
📍 Toronto