Luxury travel and reservations expertise define this full-time Customer Service Specialist role with Kiwi Collection, remote across Canada or hybrid in Vancouver. Serve clients through phone, email, and chat.

Kiwi Collection seeks a detail-oriented specialist for its Reservations team. You will support direct clients, cardholders, and concierge teams from global financial institution partners. The work involves luxury hotel bookings, special requests, and thoughtful service.

Key Responsibilities:

- Deliver customer service through phone, email, and chat
- Handle availability, pricing, benefits, and special requests
- Coordinate clients, concierge teams, and worldwide hotel partners
- Quality-check reservations before guest arrival
- Prepare quotes and guide clients through bookings

Requirements:

- Two to four years in luxury hotel, travel, or service roles
- Reservations experience strongly preferred
- Excellent attention to detail and organization
- Confident written and verbal communication
- English proficiency; additional languages are advantageous

Apply luxury service, reservation accuracy, and transparent communication while supporting Kiwi Collection clients and global hospitality partners.

📌 Luxury Travel Reservations Specialist (Montreal)
🏢 Kiwi Collection
📍 Montreal