Lead customer relations at Hard Rock Ottawa Hotel & Casino in Ottawa, overseeing guest service, player engagement, and shift operations.

This full time permanent Supervisor role oversees daily Customer Relations operations at the casino and hotel. You will address guest concerns, escalations, rewards program inquiries, and service recovery initiatives. The position supports Hard Rock service standards while fostering satisfaction and loyalty.

Key Responsibilities:

- Supervise Customer Relations employees during shift operations
- Maintain a strong presence on the gaming floor
- Ensure compliance with AGCO regulations and applicable laws
- Support hiring, training, evaluations, recognition, and development
- Plan site promotions with the Customer Relations Manager

Requirements:

- Post-secondary diploma in Marketing or a business discipline
- Two years of special events coordination or public relations experience
- One year of service industry supervisory experience
- Working knowledge of MS Office and computer applications
- Ability to obtain Category 1 Gaming Assistant registration

Bring leadership, organization, and guest service expertise to Customer Relations at Hard Rock Ottawa Hotel & Casino.

📌 Customer Relations Supervisor Casino (Ottawa)
🏢 Seminole Hard Rock Support Services
📍 Ottawa