Transform customer engagement as a Business Analyst specializing in contact center solutions in Toronto, ON. Lead the way in understanding business needs and translating them into impactful technology advancements.This long-term contract requires at least eight years of experience in BFSI, emphasizing your role in system analysis and digital customer engagement. Collaborate with diverse teams to ensure successful implementation of omnichannel solutions while adhering to regulatory standards. Your contributions will also involve Agile practices and stakeholder management to drive project success.Key Responsibilities:Elicit and document business, functional,



and non-functional requirementsAnalyze contact center platform impacts and integration needsEngage in Agile delivery and backlog management processesEnsure compliance with risk and security policies in solutionsAct as the primary contact for business stakeholders in projectsRequirements:8 years experience as a Business Systems AnalystSolid expertise in omnichannel contact center solutionsStrong background in API integrationsUnderstanding of banking regulatory frameworksFamiliarity with Agile methodologies and tools like JIRAMake your mark in contact center technology by leveraging your experience to enhance customer interactions and operational efficiency.

📌 Contact Center Business Analyst - Toronto
🏢 apptoza
📍 Toronto