Lead Case Support programs at Sistering in Toronto, using clinical supervision and service coordination across office and community settings. This position works primarily weekdays.

The Program Manager oversees Case Support services and supports team development, administration, evaluation, and continuous improvement. The role includes coaching staff, guiding case management practices, coordinating services, and contributing to program planning with the Executive Director. Sistering supports women and trans people facing homelessness, poverty, mental health challenges, substance use, and trauma.

Key Responsibilities:

- Manage and support Case Support frontline staff
- Provide clinical supervision, coaching, mentorship, and debriefing
- Guide case management practices and data collection
- Lead onboarding, training,



work planning, and follow-up
- Improve service quality through evaluation and change management

Requirements:

- Bachelor of Social Work or relevant equivalent required
- Three years of leadership, management, and supervision experience
- Clinical supervision experience in trauma-informed, harm reduction environments
- Experience supporting women and trans people with complex needs
- Robust organizational, reporting, communication, and writing skills

Bring clinical supervision, case management, and service improvement expertise to Sistering’s Case Support programs in Toronto.

📌 Case Support Program Manager (Toronto)
🏢 SISTERING
📍 Toronto