First-level IT support in Hanover requires strong troubleshooting skills and confident communication with internal users. This permanent role offers a 38.5-hour week.

As a First Level Supporter and User HelpDesk Employee, you handle everyday IT problems for internal users. You process technical and application-specific incidents, manage service requests, and document cases accurately. The role also supports colleagues through an updated internal knowledge base.

Key Responsibilities:

- Provide first-level IT support to internal users
- Handle technical issues by phone and email
- Process known technical and application-specific incident reports
- Analyze, classify, and document incoming service requests
- Maintain and update the internal knowledge base

Requirements:

- Completed technical or commercial training
- At least one year of classic IT support experience
- Solid general IT knowledge and technical interest
- Proficiency with Word, Excel, and Outlook
- Fluent German skills at minimum C1 level

Use your service orientation, analytical approach, and troubleshooting experience to support internal users as First Level Supporter in Hanover.

📌 First Level IT Support Hanover (Manitoba)
🏢 Gulp
📍 Manitoba