Lead Advisors in Woodstock as Sigma’s Team Manager, using coaching and performance management to strengthen customer outcomes from an office-based setting.

This Team Manager position leads, develops, and motivates Advisors while driving operational performance and customer satisfaction. You will foster accountability, engagement, and continuous improvement across a contact centre team. The role requires financial services experience, leadership experience, and solid communication skills.

Key Responsibilities:

- Lead, coach, and develop Advisors toward performance targets
- Conduct coaching sessions, feedback discussions, and performance reviews
- Monitor productivity, quality, attendance, and operational adherence




- Implement action plans addressing identified performance gaps
- Support client service level agreement delivery

Requirements:

- Essential financial services experience
- One to two years’ leadership experience, preferably in BPO
- Contact centre or customer service experience
- Understanding of performance management and operational KPIs
- Microsoft Office proficiency, including Word, Excel, Outlook, and PowerPoint

Bring leadership, coaching, performance management, and customer service expertise to Sigma’s Woodstock contact centre team.

📌 Financial Services Contact Centre Manager (Woodstock)
🏢 Sigma Connected Group
📍 Woodstock