About Sweat and Tonic:

Sweat, recover, connect.Sweat and Tonic(S&T;) brings together the best of boutique fitness and wellness, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and indoor cycling group fitness classes under one roof.Withpremium spa facilities, café, and bar offerings, guests can recharge, recover, and reignite. Relax and rejuvenate in Tonic Spa, S&T;'spremium wellness and recovery hub that combines traditionalhightouch services with high-tech amenities. Tonic House, the multi-functional lounge, workspace, and event venue, inspires social connection, collaboration and innovation.Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. We're now set to open our third location in Toronto in the prestigious Yorkville neighbourhood. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.

About the Role:

As a Wellness Concierge at Tonic Spa, you are a key part of the guest experience, blending attentive service with hands-on operational and facilities support. You’ll help create a calm, welcoming environment by engaging with guests, guiding them through wellness services, and ensuring all spa spaces are clean, organized, and ready throughout the day.



From hosting spa tours and delivering tea service to supporting wellness therapies and maintaining shared areas, this role is ideal for someone who takes pride in both guest care and behind-the-scenes excellence. You’ll work closely with the spa team to ensure every visit feels seamless, thoughtful, and restorative.

Weekend availability is required for this position.

Key Responsibilities:

- Welcome and support guests with warm, personalized service from arrival to departure
- Conduct spa tours, explaining facilities and services in a clear and engaging manner
- Maintain the cleanliness and presentation of all spa areas, including the pool deck, treatment spaces, and guest amenities
- Perform ongoing facilities upkeep throughout the day to ensure spaces remain organized, stocked, and guest-ready
- Provide attentive tea and beverage service on the all-season patio
- Guide guests through compression therapy and red-light therapy sessions, ensuring comfort and proper use
- Support the turnover of treatment rooms between hot/cold contrast therapy appointments
- Educate guests on available services and offerings, providing informed and thoughtful recommendations
- Respond to guest questions or concerns professionally and promptly
- Collaborate with Spa Receptionists, Attendants, and Practitioners to deliver a smooth and consistent experience




- Participate in training and ongoing development to enhance service and wellness knowledge
- Assist with additional tasks as needed to support daily spa operations

About You:

- You are genuinely passionate about delivering luxury guest experiences and thrive on creating memorable moments through attentive, personalized service.
- You articulate information clearly and professionally, adapting your communication style to diverse guests while maintaining a warm, approachable demeanor.
- You have a meticulous eye for detail, ensuring immaculate presentation of facilities and anticipating guest needs before they arise.
- You possess a genuine interest in wellness practices and are eager to expand your expertise in spa services, treatments, and benefits.
- You remain composed under pressure, finding creative solutions to unexpected challenges while maintaining the highest service standards.
- You work seamlessly with colleagues across departments, prioritizing collective success and consistent guest experiences.
- You can comfortably stand for extended periods while maintaining a qualified, well-groomed appearance that reflects our premium brand.
- You efficiently juggle multiple responsibilities, from guest interactions to facility maintenance, without compromising quality or attention.
- You embrace feedback, continuously seek improvement, and stay current with wellness industry trends and innovations.

Physical Requirements

- Ability to remain on your feet for extended periods, maintaining a composed and graceful presence.
- Capacity to move, carry, or lift up to 20 pounds, with ease and attention to maintaining the luxurious environment.<

📌 Tonic Spa Weekend Wellness Concierge (Toronto)
🏢 Sweat and Tonic
📍 Toronto