Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.What’s in it for you as an employee of QFG?Health & wellbeing resources and programsPaid vacation, personal,



and sick days for work-life balanceCompetitive compensation and perks packagesWork-life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentSenior Manager, Credit Card Production SupportReporting directly to the Director, Credit Card Operations, the Senior Manager, Vendor Management is a high-impact leadership role critical to the build-out and scaling of our credit card business. As we establish our operational footprint, you will be responsible for the end-to-end management of the third-party partners who power our card lifecycle - from application processing and card production to fraud, collections, and disputes. You will lead a specialized team of vendor analysts to ensure our partners aren’t just service providers, but seamless extensions of our brand. You will translate the Director’s operational strategy into actionable vendor requirements, ensuring every partner adheres to strict OSFI guidelines, meets established SLAs, and delivers a client-centric experience.ResponsibilitiesStrategic Vendor Ecosystem Build‑out: Support in selecting, onboarding, and integrating key vendors (Processors, KYC/AML providers, Card Manufacturers, and Print Houses) to build a robust, from-the-ground-up operational infrastructure.Team Leadership & Development: Directly manage and coach a team of Vendor Operations professionals. Foster a culture of accountability, providing the training and development necessary to oversee complex credit card servicing functions.End-to-End SLA/KPI Ownership: Establish and enforce rigorous performance benchmarks for the entire card lifecycle, including Application-to-Onboarding speed, Card Production timelines, and Dispute Resolution accuracy.Complex Escalation & Dispute Oversight: Serve as the senior liaison between the bank and vendors for critical operational failures.



Oversee the vendor’s execution of the chargeback lifecycle and dispute/fraud remediation to ensure regulatory and network compliance.Financial & Regulatory Governance: Lead Quarterly Business Reviews (QBRs) and monthly performance audits. Ensure all vendor activities mitigate risk and align with Canadian regulations, including OSFI guidelines and payment system standards.Continuous Process Improvement: Analyze vendor data and customer feedback trends to proactively identify service gaps. Champion innovative solutions that streamline transaction clearing, settlement, and payment posting.QualificationsHave 7–10 years of progressive experience in Credit Card Operations within a regulated financial institution (Canadian market preferred).Have a proven track record of managing teams and driving results through third-party partnerships.Have a deep understanding of the end-to-end credit card lifecycle, including clearing, settlement, and the complete chargeback lifecycle.Have strong knowledge of OSFI and regulatory guidelines and Canadian payment regulations.Have experience in a "build-out" or "ground‑up" environment is highly valued; you thrive in designingnew processes rather than just maintaining existing ones.CompensationBase salary range: $140,000 – $165,000The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.At Questrade Financial Group of Companies, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.#J-18808-Ljbffr

📌 Senior Manager, Credit Card Production Support (Questbank) - C$140,000 - C$165,000 A Year (Toronto)
🏢 Questrade Financial Group
📍 Toronto