Support MD Financial Management clients in both official languages through telephone, email, and online chat inquiries. Resolve account and access needs efficiently.As a Client Service Representative within Virtual Channels, Wealth Services in Canada, you will support client service goals and business objectives. You will manage inquiries, online registration, password resets, and account deactivation. The role requires confidentiality, MD security protocol adherence, and regulatory compliance.Key Responsibilities:Respond to client telephone, email, and online chat inquiriesPerform online registration, password resets,



and account deactivationTroubleshoot web issues requiring advanced technical supportMonitor outstanding inquiries and resolve administrative problemsIdentify client retention, lead generation, referral, and cross-selling opportunitiesRequirements:University degree in business, commerce, or equivalentFront-line contact center experience, preferably in financial servicesFluent communication in both of Canada's official languagesExcellent oral and written communication skillsCanadian Securities Course completion considered an assetBring bilingual communication, client resolution, technical troubleshooting, and financial services experience to MD Financial Management's Client Services team.

📌 Bilingual Client Service Representative (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Scotiabank
📍 Riviere-des-Prairies—Pointe-aux-Trembles