Calgary
MNP Community & Sport Centre
2225 Macleod Trail SE
Calgary, AB T2G5B6, CAN

- On-site
- Fitness
- Full-Time
- Requisition #: MGRFI001542

Description

Role: The Manager of Fitness & Training is responsible for the operations and staff of the Fitness Centre, Group Fitness. Personal Training and Registered Programs.

Reports to: Director of Fitness, Training & Children’s Programs

What’s In It for You:

- Free facility access based on hours worked plus a variety of free and discounted programs & services.
- Employee recognition program.
- Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
- Free parking and close to transit with a C-train and bus stop steps away.

What You’ll Do:

Team Building/Daily Team Support:

- Provide effective leadership with a strong focus on motivating the Coordinators, Fitness Center Staff, Equipment Maintenance Staff, Group Fitness Instructors and Personal Trainers. Specific duties include hiring, training, leading by example, coaching, scheduling, payroll and performance management.
- Empower employees to handle operational challenges and encourage staff to provide exceptional legendary service.
- Train, recruit, and develop a successful team to strive to meet established job expectations, promote our product offerings, and provide service knowledge standards including the delivery of job specific training for new hires.
- Act as the main point of contact for employee continued education and development.
- Be accountable for the performance of the Fitness Centre Staff, the Group Fitness Instructors, Equipment Maintenance Staff and Personal Trainers in meeting team objectives.




- Establish solid working relationships within the team and other departments to ensure a cohesive working environment.
- Work collectively with other Department Managers and Directors to set up employee departmental in-services on a recurring basis.
- Carry out and lead by example at a high level all employee performance standards & expectations.
- Backfill for frontline team members as required.
- Attend Leadership training when required.
- Rotate within the Fire Warden role with other building wide Managers and fill in for Duty Manager in emergency situations.
- Act as a key information source by providing the Director of Fitness, Training & Children’s Programs with customer feedback, system enhancements, recruitment needs, training and development needs, ideas for rewards and recognition, new programs/services and on-going quality improvement.
- Coordinate work activities by scheduling work assignments, setting priorities, and delegating work accordingly.
- Evaluate employee performance and provide feedback, coaching and formal evaluations.
- Conduct monthly reporting outlining KPI’s specific to group fitness classes, fitness facility usage, personal training and programs.
- Ensure employees have clear goals and are aware of expectations.
- Ensure that employees adhere to all health and safety regulations.




- Monthly walk-throughs to address facility layout and potential safety concerns.
- Translate strategic goals into practical actions that are filtered into annual fitness and training performance goals and objectives.

Customer Experience:

- Actively communicate with both internal and external customers on special events, program and service changes and new incentives.
- Assist both our internal and external customers by providing prompt, sincere, and skilled responses to questions and concerns that arise; striving to exceed our customers’ expectations.
- Communicate program cancellations and operational challenges and changes to the Marketing Team to reflect on-line media accordingly.
- Be the main point of contact for product knowledge and services available in the department.
- Assist and empower employees to handle customer complaints by providing a customer-centric environment.
- Monitor comments, feedback and evaluation forms received by tracking and reviewing information and following up in a timely manner and implement any follow up plans as required.

Planning and Organizing:

- Participate in the development of the annual fitness and training operational and capital budgets in conjunction with the Director of Fitness, Training & Children’s Programs.
- Be accountable to meet the budget targets for the department in terms of revenues and expenses.
- Creation of new business in fitness, group fitness and personal training.
- Work with the Sales and Marketing Team with preparation of promotional material.
- Plan messaging regarding price increases, program changes,

📌 MGR Fitness (Calgary)
🏢 MNP Community & Sport Centre
📍 Calgary