Deliver exceptional customer service at Aviso through telephone, email, and chat while supporting customers and financial advisors. This Contact Centre role values empathy.
As a Customer Service Experience Representative, you will answer questions about Aviso products and services. You will resolve complaints, apply department policies, and find personal solutions. Success requires product learning, initiative, technical confidence, and qualified communication.
Key Responsibilities:
- Respond to product and service inquiries across telephone, email, and chat
- Provide courteous, compliant, and personalized customer experiences
- Resolve client problems and complaints with empathy
- Identify and participate in process improvement
- Apply department operating policies and procedures
Requirements:
- Over one year helping customers in a previous role
- Inbound Contact Centre or retail store experience
- Technically savvy with computers and workplace technology
- Fluent English communication skills; French bilingualism is an asset
- Ability to adapt to changing hours and schedules
Bring customer care, problem-solving, product learning, and technical skills to Aviso’s Contact Centre team serving Canadian clients.
📌 Customer Service Representative Contact Centre (Toronto)
🏢 Aviso
📍 Toronto