Turn Senpilot regulatory pilots into lasting customer value through technical customer success, effective prompts, and informed adoption management. Work hybrid in downtown Toronto with client-site travel.

This AI Deployment Manager role supports utility, consulting, and regulator accounts from first login through renewal. You will help users achieve useful results, define pilot success criteria, and guide conversions to paying customers. Your work spans training regulatory, engineering, finance, and customer service teams, reviewing usage data, and resolving deployment blockers. You will partner with commercial and product teams while supporting rate cases, filings, rollouts, and research.

Key Responsibilities:

- Guide accounts through onboarding, conversion, renewal, and adoption
- Agree use cases and success criteria for pilots




- Embed with clients during filings and team rollouts
- Teach effective prompting across user and leadership groups
- Surface product feedback and communicate meaningful product changes

Requirements:

- Hands-on technical customer success or implementation experience
- Ability to manage pilots, rollouts, and executive communication
- Solid instinct for uncovering and solving user pain points
- Comfort prioritizing technical work in ambiguous environments
- Willingness to travel to client sites

Bring technical customer success, prompt expertise, and strategic communication to Senpilot’s regulatory AI deployments.

📌 Regulatory AI Customer Success Manager (Toronto)
🏢 Senpilot
📍 Toronto