Use Genesys Cloud expertise to shape contact centre technology at ICBC, working hybrid from North Vancouver, British Columbia.

This permanent full-time leadership role centers on designing and optimizing contact centre solutions and associated integrated capabilities. You will translate business goals into practical, secure, scalable, sustainable enterprise solutions aligned with ICBC’s strategic priorities and customer experience objectives.

Key Responsibilities:

- Guide contact centre technology strategy and capability roadmaps
- Design and integrate end-to-end contact centre solutions
- Collaborate with business leaders and technical specialists
- Provide oversight across configuration and deployment activities
- Present technical concepts to business and senior audiences

Requirements:

- Five or more years of relevant skilled experience
- Genesys Cloud solutions experience
- AI, automation, and emerging capability integration experience
- Telephony knowledge, including SIP networking and Cisco infrastructure
- IT security best-practice understanding

Apply your Genesys Cloud, telephony, integration, and security knowledge to lead sustainable contact centre architecture at ICBC.

📌 Genesys Cloud Solutions Architecture Lead (North Vancouver)
🏢 ICBC Liaison Working Group
📍 North Vancouver