Enterprise customer success expertise meets product adoption analytics at Axon, supporting safety and justice customers through strategic partnerships. Travel is 25-35%.

As Customer Success Manager, you will manage enterprise relationships and translate deployment goals into measurable success criteria. You will coordinate Sales, Professional Services, Support, Legal, and Product while documenting progress. The position focuses on adoption, engagement, escalations, renewals, and customer feedback.

Key Responsibilities:

- Build trusted partnerships with command staff, procurement, and training leads
- Facilitate executive business reviews and annual ROI conversations
- Create success plans and document customer progress toward goals




- Coordinate critical escalations across multiple internal teams
- Collect customer feedback and influence product or services roadmaps

Requirements:

- Bachelor's degree or equivalent work experience
- Five-plus years in customer-facing roles
- Three-plus years supporting enterprise-level customers
- Robust project management and organizational skills
- Experience tracking adoption through data-analysis tools

Bring enterprise relationship management, project leadership, and adoption analytics to Axon’s customer success organization.

📌 Enterprise Customer Success Manager (Sherbrooke)
🏢 Axon
📍 Sherbrooke