Genesys Cloud AI expertise drives this senior consulting role, focused on enterprise contact center solutions and hands-on technical validation. This is a full time opportunity with Miratech. As a Senior Genesys Cloud PS Consultant, you will support enterprise clients evaluating, designing, and validating AI-powered solutions. The work combines business consulting, platform expertise, and technical validation across knowledge management, agent assistance, virtual agents, and interaction summarization. You will translate requirements into practical recommendations. Key Responsibilities:

Lead discovery workshops with business and contact center stakeholders Assess Genesys Cloud AI capabilities and platform limitations Design AI-powered contact center solutions and prototypes Configure, test,



and validate Genesys Cloud features Present solution findings, risks, and recommendations Requirements:

Seven or more years in enterprise technology or solution consulting Hands-on Genesys Cloud CX configuration and implementation experience Practical experience with Genesys Cloud AI capabilities Strong analytical, communication, and stakeholder management skills Eligibility for Government of Canada security clearance Apply Genesys Cloud AI, consulting, and validation expertise to enterprise contact center transformation at Miratech.

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📌 Senior Genesys Cloud AI Consultant (Winnipeg)
🏢 Miratech
📍 Winnipeg