French fluency leads this Level 2 Service Desk Analyst role, supporting Windows, Microsoft 365, and remote users from Canada. English proficiency is mandatory too.

Provide remote Level 2 support to end users in their language. Resolve escalated incidents across operating systems, networks, applications, and endpoint management. Meet service-level agreements while minimizing unresolved complaints and maintaining clear user communication.

Key Responsibilities:

- Resolve escalated Level 2 incidents and service requests within SLA
- Troubleshoot Windows, macOS, iOS, and Android devices remotely
- Diagnose LAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP issues
- Manage Intune, Entra ID, Active Directory, and access provisioning
- Support Microsoft 365 applications and packaging requests

Requirements:

- Five-plus years of IT support experience
- At least three years supporting Level 2 issues
- Robust Windows, Microsoft 365, and Active Directory skills
- Solid networking fundamentals across specified technologies
- Fluent written and spoken English and French

Apply Level 2 troubleshooting, bilingual communication, and Microsoft expertise to resolve escalated service desk issues remotely.

📌 French Bilingual Level 2 Service Desk Analyst (Mississauga)
🏢 Raas Infotek
📍 Mississauga