Grow your career with one of Manitoba's Top Employers since 2014. At Access Credit Union, we offer a professional and innovative work environment characterized by empowerment, accountability, and trust.ResponsibilitiesIdentify member needs and sell a full range of credit union products and services (loans, mortgages, lines of credit, credit cards, etc.).Complete credit applications thoroughly, ensuring all relevant information is included and analyzed within established limits and procedures.Communicate to the member all terms and conditions of any credit product being presented.Ensure instructions outlining the conditions of lending products are clearly laid out (loan type, interest rate, security, searches, liens, etc.).Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security, and fraud prevention.Work directly with the loans processing department to ensure timely and accurate administration of documentation.Control loan delinquency through communication with the member prior to and subsequent to the loan being granted.Maintain and document a systematic collection procedure for early identification and follow‑up of problem accounts.Operate as the primary contact for assigned members, managing the relationship to ensure the member’s needs are met and the relationship remains profitable.Proactively work to retain and expand existing member relationships while pursuing new sources of business.Resolve member concerns and escalated issues to the appropriate person or department.Refer qualified prospects to specialists within the credit union.Provide input into the development of and support the achievement of branch sales goals.Actively participate in regular staff meetings and provide constructive input when necessary.Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.Work collaboratively with other team members to achieve organizational and departmental objectives.Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.Differentiate between credit union and competitor products and services in terms of member needs.Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.QualificationsGrade 12 diploma; a diploma or certificate from a recognized post‑secondary institution with a focus on business or finance, or equivalent, is an asset.Understanding and adherence to relevant policies and procedures, including the Privacy Act, Anti‑Money Laundering, Terrorist Financing Act, Credit Union Act, and Credit Union Loan Policies.Previous customer service and/or sales experience.Demonstrated desire to serve others in a friendly and qualified manner.Ability to identify and act upon sales and service opportunities.Strong interpersonal and communication skills, both verbal and written.Ability to work in a fast‑paced environment and perform well under pressure.Ability to prioritize using sound judgment to make timely and effective decisions.Attention to detail with a high degree of accuracy.Knowledge of Access Credit Union’s products and services.Ability to follow standardized policies and procedures.Knowledge of risk management within the financial industry.Proficient computer skills.Compensation and Employment TypeEmployee Sub‑Type: RegularStarting Salary: $51,139.00BenefitsCompetitive compensation, 100% company‑paid health advantages, employer‑matched pension plan, continuing education, and career advancement opportunities within our credit union.Access Credit Union Privacy Code: https://www.Accesscu.Ca/en/privacy#J-18808-Ljbffr

📌 Retail Lending Officer I (Full-Time, Permanent) Morden - C$51,139 A Year (Dufferin County)
🏢 Access Credit Union
📍 Dufferin County