Job DescriptionDevelop and implement ITSM strategy and roadmap; Define ITSM policies, procedures, and standards; Collaborate with key stakeholders to ensure alignment of IT services with business needs; Oversee IT servicedesk operations and incident management processes; Monitor and continuously improve IT service delivery performance; Lead IT service improvement initiatives and projects; Ensure compliance with ITIL best practices and industry standards; Provide guidance and support to ITSM team members; Analyze IT servicemetrics and KPIs to drive operational excellence; Manage vendor relationships and contracts related to ITSM tools and services.QualificationsBachelors - Computer EngineeringBachelors - Database ManagementBachelors - Information SystemsBachelors - Information TechnologyBachelors - Network EngineeringCertificationsAWS Certified Cloud Practitioner - PluralsightPluralsightAWS Certified Solutions Architect - Associate - UdemyUdemyAzure Solutions Architect Expert - MicrosoftMicrosoftITIL Foundation Certificate in IT Service Management - AxelosAxelosTECHBRIDGE - AWS CLOUD PRACTITIONER - GenpactGenpactRequired SkillsAgile MethodologyApplications SupportBackup ManagementChange ManagementClient RelationsCloud ApplicationsCollaboration ToolsDatabase AdministrationDatabase MaintenanceDatabase ManagementDatabase MonitoringDesign ThinkingEnterprise Resource Planning (ERP)Executive PresenceInclusionModernizing OperationsOracle Exadata Database MachineOracle SolarisOS managementPeople LeadershipPersonal EffectivenessRisk ManagementSecurity Operations ManagementServer Infrastructure+ 4 moreLanguageEnglish (Required)Language ProficiencyProficient - C2Job TypeRegularMaster Skill ListInfrastructure ServicesRemote TypeOfficeWork ShiftDay Job (Canada)Compensation Range85,000 to 145,000 CADWhy join Genpact?Lead AI-powered transformation– Drive innovation and solve real-world business challenges that matterMake an impact– Help global enterprises solve business challenges that matterAccelerate your career– Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best– Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture– Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressGenpact is an Equal Prospect Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.#J-18808-Ljbffr

📌 Director - Infrastructure Services 3 - C$85,000 - C$145,000 A Year (Winnipeg)
🏢 Genpact
📍 Winnipeg