Work Location, Hours, Pay DetailsWork Location: Calgary, Alberta, CanadaHours: 35Line of Business: TD InsurancePay Details: $52,700 - $74,400 CADOnsite: 4515 112th Avenue SE Calgary, AlbertaAbout the RoleAs an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise - ensuring they feel informed, supported, and confident every step of the way.Key ResponsibilitiesCustomer Experience (Legendary Service)Deliver a customer-first experience through empathy, active listening, and clear communicationProvide timely updates and guidance, ensuring customers feel supported during the claims processWelcome and assist customers onsite, creating a skilled and reassuring environmentExecution & Claim ManagementManage claims end-to-end, including coordinating towing, appraisals, repairs, and rentalsMaintain a high-volume caseload while ensuring accuracy, quality, and timely resolutionReview and reconcile repair estimates to support fair and appropriate settlementsMaintain detailed and accurate claims documentationAnalytical Thinking & Risk ManagementGather, assess, and validate information from multiple sources to support claim decisionsApply policy knowledge to explain coverage and determine outcomes aligned with guidelinesIdentify discrepancies and ensure claims are handled in accordance with regulatory and risk standardsCollaboration & TeamworkPartner with internal stakeholders and external vendors (e.G., repair shops, rental providers)



to deliver seamless serviceContribute to team performance by supporting operational goals and maintaining productivity metricsGrowth & Continuous ImprovementDevelop expertise in claims handling, coverage, and investigation practicesContribute to process improvements and support a culture of continuous learningPursue professional development, including CIP designation (asset)What You Bring2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouragedStrong ability to manage high-volume workflows (100+ claims) with attention to detailProven customer service and communication skillsEffective time management and prioritization in a fast-paced environmentDemonstrated ability to analyze, investigate, and negotiate outcomesPost-secondary education is an assetProgress toward or completion of CIP designation is an assetWhy TD InsuranceA supportive and inclusive culture that values your growthOpportunities for career development and advancementMeaningful work that makes a real impact in customers' livesOur Total Rewards PackageTotal Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development,



and reward and recognition programs.AccommodationYour accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.Our ValuesAt TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.TD Ready CommitmentUnder the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

📌 Auto Claims Advisor – Td Insurance Auto Centre (Calgary On-Site)
🏢 TD Bank Group
📍 Calgary