Customer experience expertise meets order coordination at Protech in Dartmouth, NS, supporting customers across Canada through phone and email.

As a Customer Experience Qualified, you will manage customer requests, orders, accounts, and problem resolution. You will coordinate with Sales, Inventory Management, Credit, Operations, and other departments. Your work supports connected service, customer loyalty, accurate processing, and a consistent Imperial Brady journey.

Key Responsibilities:

- Answer incoming calls, emails, and customer requests nationally
- Process manual and electronic orders within cutoff times
- Track back orders, open orders, stock, and delivery status
- Coordinate solutions with Sales, Operations, Credit, and Management




- Resolve concerns from purchase through product return and support

Requirements:

- One to three years of customer service experience
- Business-to-business industry experience preferred
- High School diploma or GED required
- Bilingual English and French communication skills
- Strong communication, organization, detail, and problem-solving skills

Support Imperial Brady customers with responsive service, accurate orders, and coordinated problem resolution from Protech’s Dartmouth office.

📌 Customer Experience Professional Dartmouth
🏢 Imperial Dade
📍 Dartmouth