Lead public-facing customer service operations for the City of Coquitlam’s Bylaw Services team, using sound judgment and strong administrative skills. This regular full-time position serves a growing local community.

As Customer Service Supervisor, you will oversee day-to-day public service counter administration and support clerical staff. The position requires report preparation, policy interpretation, process review, staff training, and strong POS and cash-handling knowledge. You will monitor standards across in-person, telephone, and email enquiries.

Key Responsibilities:

- Oversee daily administrative operations at the public service counter
- Supervise and assist clerical staff within the division
- Generate and prepare operational reports




- Handle inquiries about bylaws and departmental procedures
- Provide training and ongoing direction to staff

Requirements:

- Completed Grade 12 with relevant courses
- Related supervisory experience or equivalent training and experience
- Solid verbal, written, technical, and analytical skills
- Sound judgment, leadership, tact, and diplomacy
- Valid British Columbia Driver’s License

Apply customer service leadership, administrative oversight, and bylaw knowledge to support Coquitlam’s public service operations.

📌 Bylaw Services Customer Service Supervisor (Coquitlam)
🏢 CivicInfo BC
📍 Coquitlam