Use strong communication and empathy as a Customer Service Collections Representative in a contact center managing inbound and outbound calls. Support customers with financial solutions professionally.

Insight Global seeks Customer Service and Collections Representatives for a contact center environment. You will provide customer service, resolve inquiries, explain available services, and build rapport while managing high call volumes. The work includes discussing outstanding balances, repayment options, and debt management programs.

Key Responsibilities:

- Handle inbound and outbound customer calls professionally
- Resolve customer inquiries efficiently and empathetically
- Educate customers about services and financial solutions




- Document customer interactions accurately in internal systems
- Negotiate payment arrangements and repayment options

Requirements:

- Strong verbal and written communication skills
- Previous customer service and call center experience
- Empathy, patience, adaptability, and accountability
- Robust multitasking and responsive email, chat, and call skills
- Collections or financial services experience preferred

Bring customer service, collections communication, and problem-solving skills to Insight Global's high-volume contact center environment.

📌 Customer Service Collections Representative (Mississauga)
🏢 Nelnet Diversified Services
📍 Mississauga