SSRG is currently seeking an experienced Account Manager to oversee client accounts, support security operations, and maintain strong client relationships within our Uniformed Security portfolio in the Lower Mainland.The Account Manager is responsible for ensuring that all SSRG clients within the Uniformed Security portfolio in the Lower Mainland region of BC receive the services agreed to and stipulated in the contract. The successful candidate will establish and nurture an ongoing productive relationship with the clients' representatives, ensuring that lines of communication are established, maintained, and continuously open.The Account Manager will develop an understanding of each client's business and operating processes to identify contracted security requirements and provide practical, cost-effective solutions on an ongoing basis. The position also requires demonstrating accountability and leadership in working with internal guarding teams at the site level.Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client‑centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.ResponsibilitiesManage assigned client accounts within SSRG's Uniformed Security portfolio and ensure services are delivered in accordance with contract requirements, company standards, and client expectations.Ensure adequate security personnel are deployed to client sites, trained, equipped,



and supported.Maintain solid client relationships by keeping clients informed of issues, operational updates, and matters affecting their organization or facility.Monitor service quality, client satisfaction, site performance, and internal processes, providing regular feedback and supporting corrective action and issuing LOE, s when required.Develop an understanding of each client's operations, expectations, and unique security needs to support effective service delivery.Work closely with the Security Professionals and operations leadership to resolve staffing, coverage, performance, and service delivery issues.Provide leadership and guidance to site-level teams, ensuring expectations are clear and performance standards are maintained.Respond to urgent operational matters in a calm, professional, and solution-focused manner, including outside regular office hours when needed.Foster a culture where people feel safe, respected, and empowered to do their best work, while upholding company policies, safety standards, and client expectations.Demonstrate professionalism, accountability, and strong knowledge of SSRG's services, standards, and client-focused approach.QualificationsPrevious experience in a supervisory, management, or account management role within the security industry or a related fieldStrong knowledge of security operations,



site-level service delivery, and client account managementHands‑on experience in the security industry, with a strong understanding of frontline security operationsExcellent client service, customer relations, and communication skillsValid BC Driver's Licence with a clear Driver's AbstractMust have access to a reliable vehicle; car allowance providedHigh school diploma required; post‑secondary education is considered an assetProficiency in Microsoft 365 suiteExcellent verbal and written English communication skillsTake ownership of challenges in the field by acting with initiative, sound judgment, and a proactive mindset, even when working independently.Strong problem‑solving skills with the ability to respond to urgent matters calmly and professionallyEffectively prioritize tasks, manage competing deadlines, and maintain focus in a fast‑paced environment.Experience with scheduling software is considered an assetWorking ConditionsTraditional office hours with the need to be available outside of scheduled hours to respond to urgent operational matters.Combination of office-based and field-based work, including regular client site visits across the Lower Mainland.Remote work may be available when operationally possible.Travel within the Lower Mainland is required.Company PerksSalary: $70,000 per yearCar allowanceHealth & dental benefitsProfessional Development & Internal Career Growth OpportunitiesA culture of respect and mentorshipAccess to exclusive employee discounts on over 5000 products & servicesFitness Centre Membership (at Head Office)#J-18808-Ljbffr

📌 Security Account Manager - C$70,000 A Year (Winnipeg)
🏢 Scarlet Security and Risk Group
📍 Winnipeg