Become a key part of ZWILLING J.A. HENCKELS in Markham, Ontario, as a Bilingual Customer Service Specialist. In this full time role, you will deliver top-notch service and support for product inquiries.This position requires a dedicated approach to customer service, managing inquiries, and providing detailed product knowledge. You will maintain accurate records and work closely with internal departments, ensuring orders are processed efficiently. This role suits individuals who are detail-oriented and thrive in fast-paced settings.Key Responsibilities:Handle and resolve incoming customer inquiries with expertiseClarify concerns and provide effective solutionsInput and manage customer records accurately in the systemCollaborate with internal teams to confirm product informationEvaluate customer needs to recommend products or servicesRequirements:2-3 years in customer service within a contact centerHigh school diploma or equivalent college educationProven ability to deescalate conflicts and manage escalationsExcellent attention to detail and proficiency in ExcelFamiliarity with AS400 is a notable advantageLeverage your bilingual capabilities and customer focus at ZWILLING J.A. HENCKELS for a rewarding role in Markham.

📌 Customer Service Specialist Bilingual At Zwilling (Markham)
🏢 Zwilling J.A. Henckels
📍 Markham