Deliver bilingual customer care at Quench through phone and electronic channels while managing service requests, routing, and dispatch coordination. This hybrid role supports customers across North America.

Reporting to the Senior Customer Care Manager, the Bilingual Customer Care Specialist provides prompt, accurate, dependable support. You will create service orders, communicate with Field Service, resolve complaints, and help strengthen customer loyalty. The role suits candidates with customer service experience and strong communication skills.

Key Responsibilities:

- Respond to customer inquiries through phone and electronic channels
- Create service orders and manage routing and dispatch
- Resolve issues accurately or escalate using established protocols




- Handle complaints professionally and identify retention opportunities
- Communicate regularly with the Field Service team

Requirements:

- Minimum one year of customer service experience
- Excellent verbal and written communication skills
- Solid multitasking, adaptability, and problem-solving abilities
- Proficiency with computer systems and Microsoft Office Suite
- Legal authorization to work permanently in the posting country

Apply customer service, bilingual communication, and dispatch coordination skills while supporting Quench customers and lasting relationships.

📌 Bilingual Customer Care Specialist (Vaughan)
🏢 Culligan Quench
📍 Vaughan