RQ08947 - Middleware Specialist - JuniorAbout the job RQ08947 - Middleware Specialist - JuniorDescriptionResponsibilities Provide planning, consulting, technical analysis, design, deployment, development, testing, implementation, maintenance, upgrades and daily support of middleware products. General Skills Experience with applications serversSkillsetFor this position include but not limited to:Operational Support Queue ManagementEnsure that all SUS operational support requests are assigned and actioned in compliance with service level targetsOperational Support - Incident ManagementReview submitted incident tickets to ensure completeness of informationProvide basic triage and assign to Tier 3 specialists as requiredMonitor tickets to ensure compliance with service level targetsProvide support in closing/resolving tickets where requiredProvide reports on current status of assigned ticketsProvide historical reports on volume, performance, trends, etcComplete standard service requests in support of SUS clients such as:Password administrationAccount administration (add/delete/modify)Access to tools such as monitoring, automated deployment, log analysis, etc.Roles and ResponsibilitiesThis position will support all operational work related to hosting client applications in the shared hosting setting of the Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and event monitoring lead.The Middleware Administrator Analyst has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services.



This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation.SkillsetExperience with middleware application suite such as but not limited to:IBM WebSphere Application Server/NDM/LibertyIBM DataPowerDeployment AutomationMiddleware Monitoring tools e.G. ITCAMCloud technology including Kubernetes/AnsibleExperience with ITIL Incident Management processExperience with Remedy/eSMT or other service management toolsDemonstrate strong communication and problem solving skillsExperience with standard MS office suiteDemonstrate initiative and responsivenessExperience and Skill Set RequirementsGeneral Coordination and Communication - 30%Experience with coordinating initiatives with both technical and business stakeholdersExcellent verbal communication skills; ability to explain complex, highly technical information to non-technical colleagues using clear,



simple languageExcellent analytical and problem-solving abilitiesExperience with planning and implementation of changesExperience creating and maintaining documentation for operational proceduresService Management - 10%Experience with ITIL best practices for IT Service Management including:Change ManagementConfiguration ManagementExperience with Remedy/eSMT or other service management tools in an IT support environment2+ years of hands-on experience managing incidents, problems and service request through the lifecycle. Including documenting, tracking and monitoring to ensure timely resolution in line with SLAsExperience with reviewing data and producing analyses, reports, and data visualizationsMiddleware Support - 55%Experience with handling fluctuating workloads, conflicting priorities and concurrent activities in an IT support environment2+ years working experience with Oracle Solaris (Sun Solaris) and/or Red Hat Enterprise Linux (RHEL).2+ years working experience with IBM WebSphere/Liberty/NDM2+ years technical working experience in supporting application/web servers2+ years working experience with DevOps and CI/CD concepts and tools e.G. Jenkins/Ansible, etc.Experience with Managed File Transfer systems or FTP/SFTP system is an assetExperience with using tools to automate processesDevelopment experience or exposure to DataPower platform is an assetDevelopment experience with Informatica, IBM MQ, IBM ACE is an assetGeneral exposure to cloud based computing solutions and conceptsGeneral exposure to network topologies (firewalls, load balancers, DNS)Public Sector Experience - 5%Experience working within the OPS, BPS or other government would be preferredMust HaveIBM WebSphere Application Server/NDM/LibertyDeployment AutomationMiddleware Monitoring tools e.G. ITCAMCloud technology including Kubernetes/Ansible/Jenkins and CI/CD conceptsExperience with ITIL Incident Management processExperience with Remedy/eSMT or other service management tool

📌 Rq08947 - Middleware Specialist - Junior (Toronto)
🏢 Rubicon Path
📍 Toronto