Enhance customer service as a Bilingual Customer Care Specialist with American Express. Provide tailored solutions to small businesses in both French and English with a focus on service excellence and driver growth.As part of American Express's Global Servicing team, your role in customer care will involve taking inbound calls, analyzing account details, and providing first-contact resolutions. You'll work in a shift-based workplace and have the chance to engage dynamically with diverse customers, leveraging digital tools to improve their experiences throughout their journey with us.Key Responsibilities:Deliver exceptional customer service to small business clientsAnalyze account information and recommend tailored solutionsResolve inquiries using multiple systems effectivelyRespond promptly to service inquiries in English and FrenchEnsure compliance with all service guidelines and metricsRequirements:Fully bilingual in French and EnglishFlexibility to work various shiftsStrong communication and engagement skillsProven ability to handle multiple tasks efficientlyKeen problem-solving approach focusing on first contact resolutionDrive customer satisfaction and build loyalty through outstanding service at American Express.

📌 Bilingual Customer Care Specialist At Amex (Toronto)
🏢 American Express
📍 Toronto