Support family caregivers remotely through phone-based customer care, using empathy, active listening, and problem-solving to address their needs.

As a Customer Care Associate, you will advocate for caregivers while providing quality conversations and service experiences. You will answer phones, handle orders and product questions, guide website navigation, process returns, and recommend suitable products. Your work supports customers throughout their caregiving journey.

Key Responsibilities:

- Help customers through supportive, quality service conversations
- Answer phones and assist with orders, returns, and navigation
- Build relationships through trust, kindness, and reliability
- Listen actively and diffuse tension for upset customers
- Use software, databases, scripts, and tools appropriately

Requirements:

- Location in Alberta, Canada
- One to two years of customer care experience
- Empathy, active listening, ownership, and communication skills
- Robust computer, typing, and multitasking skills
- Private workspace and high-speed internet access

Use compassionate customer care and resolution skills to advocate for family caregivers from your Alberta home.

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📌 Remote Caregiver Support Associate (Alberta)
🏢 Carewell
📍 Alberta