Cambridge Head OfficeCambridge, ON N3E0A1, CANDescriptionSystems AnalystEmployment Type: Full Time, PermanentDivision: CorporateLocation: Cambridge, ONWho We AreParrish & Heimbecker, Limited (P&H) is a Canadian, family-owned company with over 115 years in agriculture. We operate across four divisions: Grain & Crop Inputs, Flour Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian farms to tables across the country and beyond, we're committed to quality, innovation, and sustainability as we shape the future of food and agriculture.The RoleWe are seeking a Systems Analyst to join our corporate team. This role is responsible for providing technical assistance and troubleshooting to end users of software applications and systems, both remotely and in person. They will ensure applications and systems run smoothly, process support tickets promptly, and assist with configuration and user maintenance.Day to DayRespond to daily support, system admin, and change request tickets in JIRALead interviews with subject matter experts to understand and resolve issuesTranslate business requirements into functional specifications, use cases, or user storiesDocument and present system and configuration requirementsAssist with ongoing maintenance and upgrade cycles of business applications and determine operational impacts of vendor maintenance/upgrade packagesSupport system implementation, testing, user acceptance, and post-deployment activitiesAnalyze and research issues/system errors and integration errorsPerform advanced troubleshooting across applications, operating systems, hardware, and network-related issues by collaborating with several internal and external teamsAnalyze trends in tickets/support, identify recurring issues and proactively recommend problem management actionsSupport testing and quality assurance by writing unit tests, conducting integration testing,



and assisting QA efforts to meet defined acceptance criteriaParticipate in analysis, documentation, and requirements gathering for software changes and new functionality to improve existing systemsResolve escalated incidents and service requests; lead resolution of highimpact/priority incidents ensuring incidents/requests are documented accurately in JiraEnsure adherence to SLAs and internal support standardsWhat You'll BringBachelor's degree (or equivalent) in computer science, information technology, business analyst and/or professional certification in Software, IT or Analyst practicesAt least 2–5 years of experience as a System Analyst or in a similar roleStrong understanding of systems design, software development lifecycle (SDLC), and project management methodologies (Agile, Scrum, or Waterfall)Strong analytical and problem-solving skills, with the ability to interpret conceptual situationsGood understanding of software development principles and practices such as testing, debugging, and optimizationExcellent communication and documentation abilitiesAttention to detail and strong organizational skillsAbility to work collaboratively with cross-functional teams.Knowledge of task tracking tools (e.G., Jira) to facilitate effective project organization and communicationInterest in leading and managing peopleWillingness to travel within CanadaWhy Join UsAt P&H, our people are our priority. We're committed to fostering a workplace that supports qualified growth, well-being, and a strong sense of community. Join a team that shares your Passion & Heart for Canadian agriculture, and take advantage of benefits designed to help you thrive and succeed:Comprehensive Health Coverage (Medical, Dental, and Vision)RRSP Matching ProgramPaid Time Off and Wellness InitiativesLearning and Development OpportunitiesTuition ReimbursementEmployee Assistance ProgramP&H does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring team.

📌 Systems Analyst (Cambridge)
🏢 Parrish & Heimbecker
📍 Cambridge