Perks & Perks:Subsidized staff accommodationSubsidized meals on shiftComplimentary stays at our sister lodgesStaff rates at all CRMR propertiesEmployee Benefits ProgramDiscount on food and beverages at our hotel dining outletsStaff events and recognition programs throughout the yearOpportunities for growth and advancement across our propertiesAccess to staff fitness facilities (select properties)Annual wage and performance reviewWhy Work With Us:This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.Primary Function: To maintain the highest standards of cleanliness in guest rooms and public areas, ensuring all guest requests are handled promptly and courteously. The Housekeeping Supervisor acts as a key liaison between housekeeping staff, management, and guests, fostering excellent communication and teamwork.Duties & Responsibilities:Room ManagementCollect and manage daily checklists of rooms to be inspectedRegularly inspect rooms to uphold and enhance quality standardsUtilize Opera PMS for efficient room status updates and lost & found trackingPrioritize room inspections: Check-ins and Check-out/Checkins first, then Stays and Sheet Changes, lastly CheckoutsChange room status using in-room phone systemsTeam LeadershipProvide daily direction, task prioritization, and motivation to housekeeping teamTrain staff on cleaning procedures, amenities, supplies, and safety protocolsModel exemplary grooming, uniform compliance, and guest engagementAssist in conflict resolution among team members when necessaryOperational ManagementManage linen inventory,



ensuring proper storage and distributionTrack room status and attend to maintenance requests promptlyMaintain organization of housekeeping office and storage areasAssist Housekeeping Manager and Assistant Housekeeping Manager with daily projects, during peak periods, and in emergency situationsCoordinate with Housemen and Front DeskGuest ServiceRespond promptly and courteously to all guest requests and concernsEnsure VIP rooms receive special attention and meet all specific requirementsCompliance and SafetyAdhere to and enforce all health, safety, and sanitation proceduresEnsure proper handling and storage of cleaning chemicals and equipmentConduct regular safety checks in guest rooms and staff areasFlexibility and Cross-TrainingBe flexible to work AM, PM as requiredCrosstrain in all housekeeping departments (Room Attendant, Houseperson, Woodsmen, Night Cleaner, etc.)Assist room attendants with making beds and cleaning during peak times or staff shortagesSkills & Experience:Minimum 2 years of experience in hotel housekeepingGood communication skills in English; additional languages are an assetDetail-oriented with a keen eye for cleanliness and organizationPhysical stamina to perform tasks such as bending, lifting, and standing for extended periodsFlexibility to work varying shifts, including weekends and holidaysKnowledge of cleaning chemicals, equipment, and safety protocolsAbility to work under pressureBasic computer skills for reporting and communication purposesPlease note that only applicants selected for further consideration will be contacted.Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team setting. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.If you can't apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-(phone hidden).We look forward to receiving your application

📌 Housekeeping Supervisor (Banff Location)
🏢 The Job Resource Centre
📍 Banff