Job DescriptionWho We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.Bgis.ComSummaryThe Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.Key Duties & ResponsibilitiesPrepares and distributes Technicians' daily schedules. Creates schedules that result in optimal utilization of Technician resourcesProvides support to facility management operations projects by planning and scheduling Technicians' to project workReceives service requests from the call center and documents service request details into a work orderAssesses and assigns priority to the work orderReviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability,



etc.Monitors and follows up on work order progress to ensure timely completionPrepares reports to assist in monitoring work orders and resource planningReviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resourcesOther duties as assignedWork RequirementsMust be able to work shifts, be on-call and be available to respond to emergenciesKnowledge & Skills1 to 3 years of dispatch, scheduling or customer service work experienceAbility to work well under pressureAbility to prioritize work orders based on order of importance and impactAbility to allocate work orders that result in optimal human resource utilizationAbility to understand service request requirements and assign work orders to appropriate TechniciansComputer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databasesStrong customer service orientation along with solid customer service skills and sense of urgencyGood communication skillsUnderstanding of and previous work experience within the facility management services organization, an assetEnglish is required because you will be dealing with English-speaking customers as part of your job.Licenses and/or Professional AccreditationNone requiredAt BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

📌 Bilingual Dispatcher: Maintenance Scheduler (Montreal)
🏢 BGIS
📍 Montreal