Deliver service desk support for the City of Dawson Creek as an IT Technician I in British Columbia. This is a full time position.

The successful candidate supports staff through ticketing systems, remote tools, email, phone, and in-person assistance. Responsibilities include resolving incidents, escalating issues, and educating users. The role also supports account administration, device management, and technology services.

Key Responsibilities:

- Respond to and resolve service desk requests and incidents
- Escalate technical issues when required
- Support staff through ticketing and remote assistance tools
- Provide user education for technology systems and services
- Maintain and troubleshoot printers, peripherals, and equipment

Requirements:





- Two years’ experience in an information technology support environment
- Education in information technology, computer science, or related discipline
- Knowledge of end-user support practices and business technologies
- Basic knowledge of networking and cybersecurity practices
- Sound judgment and initiative when resolving technical issues

Use service desk expertise, user support, and technical troubleshooting to help maintain dependable City information technology services.

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📌 Service Desk Technician City Systems (Dawson Creek)
🏢 City of Dawson Creek
📍 Dawson Creek