Lead guest services at Pilot Company by supervising cashiers, processing transactions, and delivering quality service during each shift.

This Lead Guest Services Team Member role supports travel center operations across merchandise and fuel transactions. You will guide one-to-two cashiers, manage shift activities, and address guest concerns. Experience in restaurant or foodservice settings is especially relevant.

Key Responsibilities:

- Lead one-to-two cashiers during each assigned shift
- Process cash, credit, and debit transactions
- Complete end-of-shift reports and closing procedures
- Schedule breaks and assign team member placement
- Resolve guest issues and communicate concerns to management

Requirements:

- Experience in a similar position, especially restaurant or foodservice
- Robust customer service skills and customer-focused approach
- Ability to maintain equipment using food safety standards
- Ability to work with team members, customers, vendors, and representatives
- Flexible availability for nights, days, weekends, and holidays

Bring transaction leadership, customer service, and shift coordination skills to Pilot Company’s guest services team.

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📌 Lead Guest Services Supervisor (Sault Ste. Marie)
🏢 Pilot Flying J
📍 Sault Ste. Marie