Put reservations, baggage handling, and passenger care at the center of Pacific Coastal Airlines’ permanent part time Kelowna service team.

As a Customer Service Agent, you will answer calls, manage flight bookings, process baggage, and support passengers throughout airport journeys. The position demands effective communication, problem solving, and comfort working in a time-sensitive, ever-changing environment. Professional representation of the airline is essential.

Key Responsibilities:

- Answer calls and manage flight reservation changes
- Collect excess baggage and overweight charges
- Assist passengers with accessibility needs professionally
- Promote company products, services, processes, and guidelines
- Support secure, on-time departures through boarding procedures

Requirements:

- Customer-facing experience in service work
- Multitasking and problem-solving ability under pressure
- Flexible availability including weekends and holidays
- Computer, credit, and debit machine comfort
- Ability to obtain designated security clearance

Support Pacific Coastal Airlines passengers through reservations, baggage services, accessibility assistance, and dependable airport communication.

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📌 Airline Reservations And Baggage Agent (Kelowna)
🏢 Pacific Coastal Airlines
📍 Kelowna