Become UCCU’s frontline technology resource, supporting employees through clear communication, issue resolution, and dependable technical follow-up. Help maintain reliable systems across daily operations.

As Help Desk Technician I, you will serve as a primary IT Help Desk contact for UCCU employees. You will document requests, resolve problems when possible, escalate recurring issues, and support users across systems and applications. The position also includes technical training, vendor coordination, and accurate records.

Key Responsibilities:

- Serve as primary contact for employee IT support requests
- Document, resolve, assign, and follow requests through completion
- Monitor system integrity, performance, availability, and scheduled processes




- Escalate significant problems and recurring connectivity interruptions appropriately
- Maintain support records, reports, documentation, and vendor follow-up

Requirements:

- High school diploma or equivalent with relevant training
- Approximately one year in help desk or technical support
- Ability to learn UCCU systems and operational processes
- Transparent verbal and written technical communication
- Organization, dependability, detail orientation, and timely follow-up

Bring dependable help desk service, accurate documentation, and clear technical communication to UCCU’s Information Technology support.

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📌 UCCU IT Support Technician (Comox)
🏢 Love Where You Work
📍 Comox