Support FedEx customer operations through mentoring, leadership, and conflict resolution in a six-month fixed-term, full-time position.

This customer service representative assignment assists managers while supporting station representatives with complex customer inquiries. You will model robust communication, conflict resolution, and leadership for hourly employees through Best Practices methods. The work includes explaining FedEx products, service features, P&P;, and customs requirements.

Key Responsibilities:

- Mentor hourly employees through role model behaviour
- Demonstrate communication, conflict resolution, and leadership ability
- Act as an expert resource for representatives
- Assist with customer operations monitoring and improvement
- Generate potential incremental revenue when possible

Requirements:

- Six months FedEx customer service representative experience
- Good understanding of FedEx products and general operations
- High School Diploma or GED Equivalent
- Successful completion of basic and recurrency training
- EXCEL/LEAP candidates preferred

Bring customer service experience, mentoring capability, and FedEx operations knowledge to a senior support assignment.

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📌 FedEx Customer Operations Mentor (Markham)
🏢 FedEx
📍 Markham