Position OverviewCapital Auto Group is a leading name in the automotive industry, committed to delivering exceptional customer service while maintaining the highest standards of integrity, quality, and innovation. We are currently seeking an experienced and results-driven Fixed Operations Manager to join our leadership team.As the Fixed Operations Manager, you will oversee the performance and day‑to‑day operations of our Service Department, ensuring efficiency, profitability, and an exceptional customer experience. This position is ideal for a strong leader who thrives in a fast‑paced workplace, enjoys coaching and developing teams, and is passionate about operational excellence.Key ResponsibilitiesOversee the daily operations of the Service Department to ensure efficiency, productivity, and profitabilityLead, coach, and support team members to achieve performance goals and maintain a positive workplace cultureDevelop and implement strategies to increase service sales while improving customer satisfaction and retentionMonitor and analyze key performance indicators (KPIs) to identify opportunities for growth and operational improvementsManage departmental budgets, expenses, and financial reporting to support business objectivesOptimize workflow processes and scheduling to improve service delivery and reduce customer wait timesEnsure compliance with company policies, manufacturer requirements, warranty procedures, and industry regulationsBuild and maintain strong relationships with customers, vendors, manufacturers, and internal stakeholdersAddress customer concerns and escalated issues in a professional and timely mannerIdentify opportunities for continuous improvement and implement process enhancements across fixed operationsPromote a culture focused on teamwork, accountability, safety,



and customer service excellencePerform other duties as required to support overall dealership operationsSkills & ExperienceProven leadership skills with the ability to motivate, develop, and manage high‑performing teamsStrong organizational, planning, and multitasking abilitiesExcellent communication and interpersonal skills with a customer‑focused approachStrong analytical skills with experience interpreting financial reports and operational dataKnowledge of automotive service operations, parts management, warranty processes, and industry best practicesExperience managing budgets, controlling expenses, and driving departmental profitabilityProficiency with dealership management systems (DMS) and other industry‑related softwareAbility to make sound business decisions in a fast‑paced environmentStrong problem‑solving skills and attention to detailQualifications & ExperienceHigh School Diploma or equivalentPost‑secondary education in Business Administration, Automotive Management, or a related field is considered an assetMinimum of 2 years of leadership experience within automotive fixed operations, service management, or parts managementValid Class 5 Driver’s License with a clean driving recordCertificate of ConductReliable attendance and punctualityAbility to perform physical tasks, including standing, twisting, and lifting, for extended periodsHours of work:Monday‑Friday, 7:30am‑4:30pmBenefitsCompany eventsDental careDisability insuranceEmployee assistance programExtended health careLife insuranceOn‑site parkingPaid time offRRSP matchStore discountVision careCompany DemoCapital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest; however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.Pay: From $90,000.00 per yearWork Location: In person#J-18808-Ljbffr

📌 Fixed Operations Manager - C$90,000 A Year (Winnipeg)
🏢 Capital Auto Group
📍 Winnipeg