Use French and English to resolve customer questions remotely while supporting travelers, financial institutions, and retail customers across Canada.

This six-month contract focuses on bilingual phone and email support for assistance needs. You will troubleshoot issues, guide customers through portals and claim submissions, and provide timely resolutions. Customer-first service, empathy, and accurate documentation are central to the work.

Key Responsibilities:

- Respond to customer inquiries through phone and email
- Troubleshoot issues, identify solutions, and provide timely resolutions
- Assist with claims-related questions and documentation
- Guide customers through online portals and claim submissions
- Deliver satisfaction-focused,



first-call resolution service

Requirements:

- Fluent written and verbal French and English communication
- Six-plus months of customer service or call center experience
- Robust communication and active listening abilities
- Strong multitasking, documentation, and organizational skills
- Ability to work in a high-volume environment

Bring bilingual support, independent problem-solving, and professional communication to customer claims and assistance inquiries remotely.

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📌 French English Customer Support Specialist (Canada)
🏢 Insight Global
📍 Canada