Drive authentic customer connections as a Retail Floor Service Leader in Quebec, using service leadership and omni channel tools daily. The store is located at 509 Saint-Joseph St. E.

This Key Holder supports management by setting an energetic pace across daily store operations. You will facilitate floor service, communicate sales goals and metrics, and prioritize customer service over tasks. Responsibilities also include sharing product knowledge, supporting training, and responding to team communication.

Key Responsibilities:

- Facilitate energized floor service and positive store environments
- Communicate daily sales goals and key metrics
- Teach product knowledge and brand messaging
- Support onboarding, orientation, and associate training
- Listen actively and contribute different perspectives

Requirements:

- Leadership experience and decision-making capability
- Experience being a team player
- Passion for UO brand
- Ability to multitask while prioritizing service
- Flexible schedule including nights, weekends, and holidays

Use service leadership, product knowledge, and authentic communication to strengthen Urban Outfitters customer experiences in Quebec.

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📌 Retail Floor Service Leader Quebec (Quebec City)
🏢 URBN - Urban Outfitters
📍 Quebec City