Drive impactful AI initiatives at ServiceNow as a Business Analyst and Process Consultant. This role blends analysis with consulting, focused on aligning business needs with AI capabilities.You will take charge of identifying and qualifying AI use cases, conduct comprehensive requirements gathering, and facilitate essential workshops. By mapping processes and prioritizing AI interventions, you will contribute to creating measurable and value-driven business outcomes.



Your collaboration with various stakeholders will ensure successful implementation of AI enhancements across the organization.Key Responsibilities:Lead requirement gathering efforts through interviews and workshopsConduct platform governance and diagnostic workshopsSupport ServiceNow's governance service deliveryPrioritize and assess AI use cases for feasibility and riskDesign process maps identifying automation opportunitiesRequirements:2-5 years in business analysis or process consultingStrong skills in requirements-gathering and mappingUnderstanding of AI applications and their business valueProficient in ServiceNow ITSM or other modulesExperience in change management and user trainingUtilize your expertise in analysis and consulting to enhance AI-driven projects with ServiceNow.

📌 Servicenow Business Analyst / Process Consultant (Terrebonne)
🏢 Pomerol Groupe Conseil
📍 Terrebonne