Support O’Regan’s users with Windows troubleshooting and ticket management during the January to April 2027 winter term. Gain hands-on experience.

This IT Co Op Student position supports end users, project teams, and internal customers. You will handle technical incidents, service requests, access issues, and device setups. The role suits current IT or Computer Science students seeking practical experience.

Key Responsibilities:

- Respond to tickets, emails, alerts, calls, and requests
- Log and maintain tickets in the service management tool
- Troubleshoot desktops, laptops, mobile devices, and setups
- Assist with password resets and user access issues
- Escalate complex issues to senior team members

Requirements:

- Current enrollment in an IT or Computer Science program
- Working knowledge of Microsoft Windows operating systems
- Familiarity with networking and communications
- Familiarity with Active Directory or Entra ID
- Valid driver’s license

Build IT support experience through Windows troubleshooting, ticket management, device support, and user assistance at O’Regan’s.

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📌 IT Co Op Student Help Desk (Halifax Regional Municipality)
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📍 Halifax Regional Municipality