About The RoleOur growing team is seeking an enthusiastic Repair Planner to join us at Waterdown Collision. The Repair Planner will work to ensure that our valued clients receive our legendary "Best in class" customer service experience. The Repair Planner is responsible for maintaining a proper balance between the profitability of the company, supporting the collision shop and the achievement of total customer satisfaction.Core CompetenciesExemplary Customer ServiceAccountability and DependabilityTime ManagementProblem SolvingDecision Making and JudgementEthics and IntegrityPlanning and OrganizingCommunication & NegotiationEnergy and Stress ManagementTeamworkResponsibilitiesHandle appraisals, repair orders and supplements from start to finishProduce complete, thorough, and accurate collision damage appraisals according to the appropriate insurance company (or other referral source) guidelines using the proper electronic estimating software, which meet or exceed company gross profit goalsUpload initial, supplement, and final bills as necessary to the insurance companyEnsure ongoing communication with insurance partners, production staff and customer service specialists.Negotiate with insurance company representatives in a polite and courteous manner at all times when discussing subjective repair times necessary to meet the company's gross profit goalsMaintain a specific gross profit percentage on all ROs on all jobs (as communicated by the general manager)Participate in daily release meetings in order to provide key information to managerial staffParticipate in weekly company meetings and be willing to attend training programs to enhance performance both,



personally and professionallyMaintain a safe and clean environment in which to work that reflects the excellent working conditions of the companyWork to resolve any client concerns or dissatisfaction.Cultivate a positive working relationship with team members and management.Communicate and document repair status to clients and insurance partners.Maintain complete knowledge and comply with company and departmental policies, procedures and standards.QualificationsAt least 5 years of direct experience in a similar role or senior estimating experience.A complete understanding of the day to day collision repair duties including estimating, production scheduling and meeting deadlinesFamiliarity with insurance repair procedures and guidelinesSolid understanding of Mitchell Cloud Estimating and Qapter softwarePossess a valid drivers' license.Ability to prioritize, organize and plan work under your own initiative in a busy environment.Highly organized, analytical, and motivated; ability to handle multiple concurrent assignmentsStrongly adaptable, with solid interpersonal skills that allow one to work effectively in a diverse working environment.Able to effectively communicate both verbally and in writing.Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.Computer Skills - Bodyshop Connect, Estimating Software, Collision Link, Partsbridge, Parts KickWhat We OfferGrowth potential within a supportive work environmentAccess to clean and modern facilitiesOngoing I-Car trainingCompetitive pay above industry average and tailored to your experienceFull benefits package including RRSP contributionsWaterdown Collision is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

📌 Repair Planner/Estimator (Hamilton)
🏢 Waterdown Towing
📍 Hamilton