We’re building a relationship-oriented bank for the modern world. ComWhat you'll be doing As the Senior Director, Platform Services, you'll play a pivotal role in leading and shaping the technology operations that underpin CIBC's business. You'll oversee mid-sized teams responsible for the ongoing operation and implementation of critical lending, deposit, insurance, and payments applications and infrastructure, ensuring operational stability and excellence. Your strategic vision will guide long‑term planning and execution, including modernizing processes and deploying technology solutions efficiently. You'll manage the financials of this team with a business owner lens and champion automation, AI, and 7x24 scale to ensure robust observability, controls, and application resiliency across all environments—from test to production. Building strong relationships with internal and external partners is key, as is managing communications during high‑stress situations. Your leadership will drive innovation and continuous improvement to achieve best‑in‑class application availability. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on‑site, while other days will be remote. Leadership & People Management – Lead, motivate, and develop teams by setting operational objectives, coaching, and fostering a positive, high‑performance environment aligned with CIBC’s values. Production Support Oversight – Direct the ongoing operation and implementation of production applications and infrastructure, ensuring compliance with service standards and operational stability. Strategic Planning & Execution – Develop and execute long‑term strategies for Production Support, present to senior management,



and drive initiatives to automate and optimize processes. Project & Program Management – Oversee large annual budgets, resource allocation, and execution for technology‑related projects and programs, ensuring timely deployment of solutions. Business Operations & Process Improvement – Sponsor and lead operational and process improvement initiatives, owning end‑to‑end efficiency and cost of processes while ensuring robust governance. Stakeholder & Relationship Management – Build and maintain solid relationships with partners across the organization, influence and align multiple stakeholders, and manage communications during crisis situations. Risk, Compliance & Governance – Ensure compliance with regulatory, governance, and audit requirements, managing risk assessments and operational alternatives. Innovation & Continuous Improvement – Identify and implement opportunities for automation and technical innovation, driving process improvements to enhance service delivery. You bring extensive experience in production support and technology operations, ideally with 10+ years in the field. You bring experience in DevSecOps and Site Reliability Engineering, and have built and managed CI/CD pipelines to support operational excellence and automation. You’re skilled in cloud and data operations. You have significant hands‑on experience operating applications in Azure, including Red Hat OpenShift and Service Mesh,



and have managed Data Engineering teams and data pipelines in a production environment. You have a proven ability to develop and execute long‑term strategies that align with business goals and drive operational excellence. You’re skilled in stakeholder management. You excel at building relationships and influencing partners across the organization, including during high‑pressure situations. You understand banking or capital markets technology, systems, and regulatory environments. You have experience managing large budgets and delivering cost‑effective solutions. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Job Location Toronto-81 Bay, 22nd Floor Employment Type Regular Weekly Hours 37.5 Skills Business Planning Management, Business Requirements, Business Systems Analysis, Deliverables Management, Executive Relationship Management, Leadership, Operational Efficiency, Program Coordination, Project Coaching, Project Structuring, Strategic Objectives, System Applications, Vendor Relationships At CIBC, we are in business

📌 Senior Service Co-ordinator (Toronto)
🏢 Canadian Imperial Bank of Commerce (Canada)
📍 Toronto