Position DetailsJob Number:JR02508Department:Diagnostic Services Administration CharltonThis position may be scheduled at any of the following sites:Charlton Campus (Hamilton Downtown)Job Type:Regular, Part timeContract Duration: (If applicable)0 monthsNumber of Positions:1Union:CUPE Local 786Hourly Rate (Min / Max):$30.11 - $32.72ScheduleWork Days:Monday to SundayTime of Day:Afternoons, Days, EveningsShift:Hours - 5, Hours - 7.5Shift Start: (If applicable)AM 05:30, AM 06:30, AM 08:00, AM 09:30, PM 14:30, PM 17:00Reason for Posting:Posting is for a role with an existing vacancyApplication DatesOpening Date:2026-10-15Closing Date:2026-10-22Job DescriptionPOSITION SUMMARYThis position functions in a public relations capacity as the initial contact for Diagnostic Imaging patients. Handles departmental communications and liaises with many client types (patient, physician and health care providers). Ensures that all patient records are processed efficiently and managed with the utmost confidentiality, accuracy and comprehensiveness. Provides excellent customer service, demonstrating patience, kindness and caring in an environment with multiple demands.QUALIFICATIONSMinimum Grade 12 diploma or equivalent plus 2-year, post-secondary in Office Administration - Health Services from an accredited CollegeMedical Terminology CertificateMinimum one-year experience providing administrative support in a hospital settingIntermediate sill level in MSWord and medical spellingExperience working with hospital patient processing system ie.



Dovetale (EPIC)Basic keyboarding skills of 35 wpmClerical testing may be required as part of the selection process.Proven knowledge of radiology termsAbility to communicate effectively and tactfully both in person and by telephoneExcellent organizational, interpersonal, analytical and problem-solving skillsAbility to perform multiple tasks while providing excellent customer serviceRESPONSIBILITIESMaintains confidentiality and release of information in accordance with hospital policy at all timesPerforms registration and order placements for Diagnostic Imaging studies using Dovetale (EPIC)Ability to process same day and time sensitive patient bookings, i.E. Home to OR patientsHandles departmenta communications, faxes, photocopying and liaises with many client types (patients, physicians, health care providers, Nurse Managers, WSIB, third party clients), following-up accordingly by fax & telephone with third party, research coordinator and Patients Accounts. Triages and directs phone calls as required. Fields customer service inquiries by telephoneVerifies and updates patient information, and confirms referring physicians, validates OHIP cards using DovetaleFollows all standards determined by admission, discharge and transfer (ADT)Sorts, proof-reads all requisitions to ensure that required clinical information is complete, and appropriate approval signatures are provided.



Faxes back incomplete requisitions.Rename electronically faxed requisitions, placing them in the appropriate modality foldersParticipates in the orientation and training of recent staffHandles all telephone enquiries promptly, efficiently and courteouslyPlace urgent ultrasound orders on the appointment grid in DovetaleRespond to patient call bells and notify appropriate staffCorrect registration errors located in work queue within DovetalePlace appointment reminder calls to patientsRegister General X-rays and place orders for both internal and external departmentsReject electronically received requisitions due to patient safety concernsComplete request forms for patient's requesting CD of exam imagesDeliver and Pick up mail from mail roomSt. Joe's fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.St. Joseph's Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with Mission, Vision, and Core Values.We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([email protected]).

📌 Admin Support 9 - Di - Charlton (Hamilton)
🏢 St. Joseph's Healthcare Hamilton
📍 Hamilton